Open Innovation with a service design approach
Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam...
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Ethnographic research in Service Design
Ethnography has become a valued tool in service design, even though the working conditions often do not allow for several months of field studies. During the international Service Design conference...
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Heartlands storytelling workshop
We recently organised our last co-creative workshop for Heartlands, the regeneration project around an old tin mine in Pool, Cornwall. This time we had three aims. First we wanted to collect some...
View ArticleUs Now screening
Ivo Gormley has made a powerful documentary on the role of the internet for democracy and mass collaboration. It is an inspiring and fast-paced film that covers many examples of online communities...
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Financial services for young students
For the IB-Groep (the national Dutch body that handles all studentships, student loans and university registrations) we organised a half day workshop to explore and discuss new ideas and concepts for...
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London office redo
London office redo The week before Christmas we’ve been busy redoing our London office, which we share with Radarstation. The whole place has been freshly painted, and we put up some great new...
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Karien Stroucken
Karien Stroucken Karien was Research Manager at STBY and is now freelancing as a project manager in London. She has been working in the communication and digital media industry for the last 10 years....
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Eat my wifi…
Eat my wifi Passed by a fascinating sign on a lamp post in Shoreditch last weekend. A great initiative to offer free wifi to residents and local businesses in the area. I checked out the site. FON is...
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Bees and trees of innovation
An interesting quote from a publication on innovation by Nesta: “successful innovation requires ‘bees’ (small organisations, individuals and groups who have new ideas, and are mobile, quick and able...
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The end of government
The book club of the Kafkabrigade convenes a few times per year to discuss books relevant to their field of work. I was honoured to be invited for their most recent session on the book ‘The end of...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
View Article(Un)common Ground
(Un)common Ground is an international research network exploring the practice of creative, cross-sector collaborations. Case studies of state-of-the-art projects on the crossroads of design,...
View ArticleDesigning Across Boundaries
With 11 Sao Paulo-based and 9 London-based designers we were involved in a Design Challenge at Villiers Highschool in Southall, London. The goal was to design a product or service for the school, in...
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Fun at Villiers Highschool
During the 60-hour Design Challenge at the Villiers Highschool in Southall London, we coached the design teams in using video as a tool for their research. During the periods that they were working on...
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We love Peter M.
If you have never seen Peter Marigold’s work yet, you should check out¬†his website¬†before you read any further. The¬†furniture he makes is difficult to describe. If you’ve seen it, you’ll know what...
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STBY at the London Design Festival
In one of the forums at 100% Design at Earls Court, London, we presented the Designing Across Boundaries project that we did with designers from Sao Paulo and London, and students from the Villiers...
View ArticleCreative collaborations for innovative service design
by Geke van Dijk. Published in ‘Uncommon Ground: Creative encounters across sectors and disciplines’, edited by Cathy Brickwood et al., BIS publishers, Amsterdam, 2007. (PDF, 5.6MB)
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Uncommon Ground expert meeting
During the second expert meeting of the (Un)common Ground research network, on 24 and 25 September in Amsterdam, creatives from various different backgrounds got together to explore and discuss their...
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The paradox of choice
This book by Barry Schwarz was the topic of discussion for the Innovation Reading Circle on 8 October at the Channel 4 offices in London. The subtitle of the book is ‘Why less is more – How the culture...
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Dutch Design Week
Last week we visited the Dutch Design Week in Eindhoven and were quite impressed with what we saw. There were many different exhibitions displaying high quality design. Far too much to see within one...
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